AAP News Vol. 3 No. 8 August 1987, p. 4
© 1987 American Academy of Pediatrics
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Giving patients all the help you can helps to get bills paid

Playing Mr. or Ms. Nice Guy can pay off when it comes to collecting fees from patients.

"It's wise to give people all the help they need to pay their bills," said Daniel Shea, M.D., chairman of the AAP Committee on Practice and Ambulatory Medicine and editor of the AAP notebook Collection Management. That means helping families complete insurance forms to make the process as easy as possible.