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AAP News Vol. 15 No. 12 December 1999, p. 10 © 1999 American Academy of Pediatrics
"It's tough times out there," Don Berwick, M.D., FAAP, acknowledged. "I am sure there has not been a period in which physicians have been more demoralized, health care managers more disoriented, patients more alarmed and payers more disappointed than they are now," the keynote speaker told colleagues at the AAP Annual Meeting in October. Dr. Berwick, a clinical professor of pediatrics and health care policy at Harvard Medical School, is president and CEO of the Institute for Healthcare Improvement, Boston.
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