AAP News Vol. 15 No. 1 January 1999, p. 2
© 1999 American Academy of Pediatrics
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Communication key in ER

Carla Kemp

Emergency room physicians who interacted with young patients while giving parents information and addressing their concerns were rated as doing a better job than those who concentrated on technical demands, according to a study of doctor-patient communication.

The authors made audio tape recordings of 104 emergency room visits by asthmatic children ages 4 to 9 and their parents in seven U.S. cities. Each speaker's utterances were classified into one of 34 categories in two main areas: 1) tasks to be accomplished in the visit; 2) interpersonal and socioemotional aspects of communication.